FAQ

Most carriers travel very specific routes and may not be able to accommodate your pickup point, destination, or schedule. Many people aren’t aware that if the carrier they choose is unable to service their requirements, that carrier may broker the transportation to a different transport company anyway. As a Bonded Broker, we deal with a large network of carriers who service many different routes. We deal only with reputable carriers who are properly licensed and insured, and we act as the liason between the carrier and you, the customer.

In the past a small amount of personal goods were usually ignored, but with the increase in security since 2001 the industry now requires that your car be free of contents. Not only are auto carriers not insured for household goods, it is against the law for them to transport anything except your vehicle. The transport truck is subject to inspection by the DOT and the Police at every state line and can be fined up to $10,000 if found to be carrying household goods. The car is subject to being impounded and all fines and expenses will be passed along to the owner of the car. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.

Your car will be insured against in-transit damage by the transport truck that you contract with. These trucks carry $750,000 to $1,000,000 in liability insurance and $100,000 to $250,000 in cargo insurance, depending on the size and type of their equipment. Any insurance deductible is paid by the truck.  If you are transporting a specialized or classic vehicle, you should obtain agreed value coverage from a company that specializes in collector car insurance.  Standard insurance policies only cover up to blue book value and in the event of an accident, you may not be able to re-coup the entire value of your vehicle.   We recommend you contact Hagerty Insurance if you are interested in this type of coverage.

Door-to-Door means the driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need lots of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store.

The transport driver will drive your car on and off the transport, and may have to unload and re-load your car several times during transport to optimize space on the trailer. Your car should not be driven otherwise, and odometer readings should be noted at pickup and delivery. Discrepancies should be noted on the delivery receipt and signed off by the driver.

The vehicle must be able to drive on and off the transport under its own power and have good brakes and parking gear. If mechanical problems or body damage prohibit the car from being easily loaded or unloaded, the car is considered Inoperable and additional fees apply. Inoperable vehicles require the truck to have special equipment and are labor intensive for the transport driver.

Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. Make sure the radiator has adequate levels of fresh antifreeze. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate or disconnect anti-theft devices. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during transport. Remove or disable TOLL payment devices. (ex: transponders, ipass, fast trak, ez pass). And finally, make sure that your vehicle is clean enough to ensure an accurate pickup inspection.

Unfortunately we cannot guarantee a specific time. Due to weather, road conditions, mechanical issues or traffic the carriers will give us “estimated” times for pick up and drop off. These are the estimates we give to you. Before we assign the vehicle to a carrier, we will contact you with the estimated times and allow you to decide if these times will fit your schedule.